Lunnoa Labs ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website or use our AI agent services.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. What Data We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide to us, including:
- Name and contact information
- Account credentials
- Company information
- Communication preferences
1.2 Automatically Collected Information
Google Analytics
We use Google Analytics to understand website usage. Data collected includes:
- Pages visited and time spent
- Device information
- Geographic location
- Referral sources
- Browser type and settings
Hotjar
We use Hotjar to improve user experience by collecting:
- Mouse movements and clicks
- Scroll behavior
- Pages visited
- Device information
- Anonymous feedback
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Improve website functionality
- Analyze usage patterns
- Store your preferences
- Deliver targeted content
2. How We Use Your Data
We use the collected information to:
- Provide and improve our services
- Communicate with you
- Analyze service usage
- Optimize user experience
- Comply with legal obligations
- Prevent fraud and misuse
3. Data Storage and Security
3.1 Data Storage
- Your data is stored on secure servers in Switzerland
- We retain your data only as long as necessary for service delivery or as required by law
- We implement appropriate technical and organizational security measures
3.2 Data Security
We use industry-standard security measures to protect your data, including:
- Encryption in transit
- Access controls
- Regular security audits
4. Your Rights and Choices
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
5. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated version on our website.
6. Contact
For privacy-related questions or to exercise your rights, please contact us at:
