Implementation partner
Human answers to digital challenges.
elaboratum is a strategic digital and e-commerce consultancy that puts people at the centre of every decision. For more than twelve years, they have guided leading organisations through digital transformation, AI adoption, customer experience design, and structured programme delivery across Switzerland and Germany.
Why we partner with Elaboratum
Successful automation depends on strategy, adoption, and the humans behind the process. elaboratum brings interdisciplinary consulting across digital strategy, generative and conversational AI, behavioural design, and implementation support. Lunnoa Automate provides the self-hosted platform layer; elaboratum ensures programmes land with the right structures, journeys, and organisational buy-in.
- Digital business strategies and AI adoption programmes that modernise structures and enable teams
- Generative and conversational AI for intelligent process and dialogue automation
- Behavioural product design, customer journey conception, and data-driven experimentation
- Business process optimisation, technology alignment, and interim implementation leadership
- Deep experience across insurance, finance, retail, B2B, telecommunications, and services
What Elaboratum brings to the table
Core capabilities this partner contributes to Lunnoa Automate engagements.
Strategy and AI adoption
Sustainable strategies for digital and AI-based business models, organisational development for effectiveness and engagement, and transformation programmes that help people adopt new ways of working rather than simply announcing change.
Generative and conversational AI
Intelligent automation of processes and dialogues using generative AI, integrated into broader customer and operating models. elaboratum connects AI capability building with the behavioural and journey design needed for solutions to stick.
Customer research and journey design
Data-based customer understanding, experimentation, and UX-led journey conception. Behavioural design principles applied to products, pricing, and digital experiences that drive sustainable growth.
Business processes, technology, and delivery
Future-proof business processes and system landscapes, data-driven customer centricity, and structured implementation support through interim management and hands-on programme leadership from concept to production.
Other Lunnoa partners
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